Digital Governance Policy
GAMMA is firmly committed to ensuring that its website is accessible, user-friendly, and transparent. To achieve this objective, we have developed a Digital Governance Policy that guides the development and management of our website.
As used in this policy, “we,” “us,” “our,” and “GAMMA,” refer to the GAMMA Relief through Urban Design Foundation.
Purpose
The primary purpose of this policy is to provide guidance on the development, management, and governance of our website to ensure that it meets the expectations of our stakeholders and aligns with our organizational goals.
Policy
- Website Development
- Content Management
- Website Security
- User Privacy
- Social Media
- Complaints and Feedback
1. Website Development
Our charity website is an important tool for communicating our mission and engaging with our stakeholders. As such, we are committed to ensuring that our website is developed and maintained to the highest standards.
User-Centered Design Principles
To ensure that our website meets the needs of our stakeholders, we will use user-centered design principles during the website development process. This means that we will consider the user experience (UX) and the user interface (UI) when designing and developing the website. We will also conduct user research and testing to gather feedback on the website's usability and functionality.
Compliance with Web Standards
Our website will be developed in compliance with web standards to ensure that it is accessible and user-friendly. This includes adhering to the Web Content Accessibility Guidelines (WCAG) and ensuring that the website is responsive and works on different devices and browsers. We will also follow best practices for website development, such as using semantic HTML, optimizing images and videos, and minimizing page load times.
Regular Review and Updating
Our website will be regularly reviewed and updated to ensure that it remains relevant and up-to-date. This includes updating content, fixing broken links, and making necessary changes to the website's design and functionality. We will also conduct regular user testing and gather feedback to identify areas for improvement.
2. Content Management
Designated Content Owners/Administrators
To ensure that the content on our website is accurate, up-to-date, and aligned with our organizational goals, we will assign designated content owners or administrators for each section of the website. These individuals will be responsible for creating and updating content, ensuring that it is accessible and adheres to web standards, and reviewing content periodically to ensure that it remains relevant.
Periodic Content Review
All content on our website will be reviewed periodically to ensure that it remains relevant and up-to-date. This includes text, images, videos, and other multimedia content. Content owners or administrators will conduct these reviews and make necessary updates or changes to ensure that the content continues to meet our organizational goals and the needs of our stakeholders.
Accessibility and Web Standards Compliance
All website content will be developed in compliance with web standards and accessibility guidelines. This includes ensuring that all text is readable and understandable, images have alternative text, videos have captions or transcripts, and the website's navigation is keyboard accessible. Content owners or administrators will be responsible for ensuring that all content they create or update adheres to these standards.
3. Website Security
We take website security seriously and are committed to ensuring that our website is secure and protected from unauthorized access and malicious activity.
Secure Hosting and Data Protection
Our website will be hosted on a secure server and all data collected through the website will be protected in accordance with applicable data protection laws. This includes implementing encryption, firewalls, and other security measures to protect against unauthorized access or data breaches. We will also use secure payment gateways for online donations to ensure that donors' financial information is protected.
Regular Security Checks
Our website will be subjected to regular security checks to ensure that it is secure and protected against potential cyber threats. This includes conducting regular vulnerability scans and penetration tests to identify and address any security vulnerabilities. We will also stay up-to-date with the latest security updates and patches to prevent potential security breaches.
Appropriate Security Measures
To prevent unauthorized access, alteration, or destruction of data, we will implement appropriate security measures on our website. This includes using strong passwords, limiting access to sensitive data, and implementing two-factor authentication. We will also provide security training for all website administrators to ensure that they are aware of potential security risks and how to prevent them.
4. User Privacy
The privacy of our website users is of utmost importance to us, and we are committed to protecting their personal data in accordance with applicable data protection laws. This section outlines our approach to user privacy and the measures we have put in place to safeguard our users' data.
Compliance with Data Protection Laws
We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We only collect data that is necessary to fulfill the purposes for which it was collected, and we process the data in a transparent manner.
Accessibility and Transparency of Privacy Policy
All content on our website will be reviewed periodically to ensure that it remains relevant and up-to-date. This includes text, images, videos, and other multimedia content. Content owners or administrators will conduct these reviews and make necessary updates or changes to ensure that the content continues to meet our organizational goals and the needs of our stakeholders.
Opt-Out Options for Data Collection/Sharing
We collect user data in a transparent manner, and we only use it for the purposes for which it was collected. We do not sell or share user data with third parties for marketing purposes without the user's explicit consent.
5. Social Media
We use social media to engage with our stakeholders, including donors, partners, and the general public. This section outlines our approach to social media and how we manage our social media accounts. As part of our digital governance policy, we recognize the importance of social media in our efforts to engage with our stakeholders and promote our cause. We use social media platforms such as Facebook, Twitter, Instagram, and LinkedIn to reach a wider audience and share updates on our work.
Social Media Policy
Our social media policy outlines how we use social media to engage with our stakeholders, the types of content we post, and how we manage our social media accounts. We strive to maintain a positive and respectful online presence and avoid any content that may be considered offensive or inappropriate.
Management of Social Media Accounts
Our website development team is responsible for managing our social media accounts and ensuring that all content is in line with our goals and objectives. We regularly monitor our social media accounts to ensure that they are used appropriately and that any comments or feedback are addressed promptly. We also strive to engage with our stakeholders in a meaningful way.
Review and Approval of Social Media Content
Our website will be regularly reviewed and updated to ensure that it remains relevant and up-to-date. This includes updating content, fixing broken links, and making necessary changes to the website's design and functionality. We will also conduct regular user testing and gather feedback to identify areas for improvement. We also ensure that the content is consistent with our charity's voice and tone.
6. Complaints and Feedback
We welcome feedback and comments from our website users and are committed to resolving any complaints promptly. This section outlines our approach to complaints and feedback and the measures we have put in place to ensure that user feedback is taken into account.
Complaints and Feedback Policy
Our complaints and feedback policy outlines how users can provide feedback and raise complaints about our website or social media content. We ensure that our users can easily contact us and that their feedback and complaints are addressed promptly and appropriately. We also strive to use feedback to identify areas for improvement and make necessary changes to our website and social media content.
Timely and Appropriate Response
We take all feedback and complaints seriously and strive to provide a timely and appropriate response. We aim to address all feedback and complaints within a reasonable timeframe and keep users informed throughout the process. We also ensure that our responses are respectful and professional.
Use of Feedback and Complaints to Improve the Website
We value user feedback and use it to improve our website and social media presence. We analyze user feedback and complaints to identify areas for improvement and make necessary changes to our website and social media content. We also use feedback to identify areas where we are performing well and strive to maintain our standards.
Changes to this policy
This Privacy Policy may be amended from time to time. Any such changes will be posted on this page.
Effective date
The effective date of this policy is March 12, 2023.